Refund Policy
Mercer Vintage LLC
Effective Date: January 1, 2025
All Sales Are Final
Due to the one-of-a-kind nature of our inventory, all sales are final. We do not accept returns, exchanges, or cancellations.
We encourage you to review all photos, descriptions, and condition notes carefully before purchasing. If you have questions about an item prior to checkout, please reach out—we're happy to help you make a confident, informed decision.
Resale Assistance Program
While all sales are final, we understand that occasionally a piece may not be the perfect fit. In select cases and at our sole discretion, we may offer to help you resell an eligible item back to us. This is not a return or exchange—it is a separate, optional transaction in which we may agree to repurchase an item under specific conditions.
If approved, we will offer either a repurchase at a portion of the original item price (excluding tax and shipping), or store credit at a slightly higher value. Final offers depend on item condition, current demand, and other factors, and are made at our sole discretion.
Eligibility criteria:
You must contact us within 7 days of delivery. The item must be unused and in the same condition in which it was received. All original packaging, tags, dustbags, and accessories must be included. The item must pass our inspection and authentication process upon return. Earrings and intimate items are final sale and are not eligible.
This is a discretionary service and not guaranteed. We reserve the right to decline based on condition, item type, or customer history. This service is subject to the terms outlined in our Consignment & Sales Agreement.
If a resale is approved:
We will provide a prepaid shipping label. Once received and approved, payment will be issued via your original payment method or as store credit.
Authenticity Guarantee
Every item sold by Mercer Vintage is personally sourced, inspected, and authenticated before it reaches you. If a designer item you purchase is ever found not to be authentic, we will issue a full refund of your original purchase price—no negotiation, no ambiguity.
To submit an authenticity claim, you must provide a written assessment from an independent, accredited luxury authentication service clearly stating the item is inauthentic, along with supporting documentation including photographs, serial numbers, and condition details.
Once your claim is submitted, we will review your evidence, provide a prepaid return label, and inspect the item to verify it matches the original sold and has not been altered or replaced.
If our review confirms the item is the original sold and is inauthentic, we will refund 100% of your original purchase price (excluding tax and shipping) to your original payment method, or offer store credit at the same value.
Limitations:
Claims must be submitted within 12 months of the purchase date. Items must remain in substantially the same condition as when sold—damage, alterations, or significant wear may void the guarantee. Only the original purchaser may file a claim; this guarantee is non-transferable. Final determination of eligibility lies with Mercer Vintage after internal review.
Cancellations
We do not accept cancellations once a purchase is placed. Orders immediately enter our fulfillment workflow upon confirmation, making cancellation difficult to accommodate.
In rare cases, a cancellation may be considered at our sole discretion. Requests must be submitted as soon as possible after purchase and are not guaranteed.
Questions?
We're here to help before, during, and after your purchase. Reach out at hello@mercervintage.com or via Instagram DM at @shop_mercer.