Shipping policy

Effective Date: January 01, 2025

Processing Time

All orders require 3-5 business days for processing before shipping. Orders are processed Monday through Friday, excluding holidays. We make every effort to fulfill orders as quickly as possible, but processing times may vary based on order volume and product availability.

 

Shipping Methods & Delivery

We ship orders from the United States via UPS or USPS (domestic) and DHL (international). Domestic orders come with discounted standard rates, while international shipping costs are calculated at checkout.

Once an order is shipped, you will receive tracking information via email. Delivery times vary depending on the carrier and your location, and we cannot guarantee exact delivery dates. Please note that transit delays caused by carriers, weather, or customs processing are beyond our control.

 

Insurance & Signature Confirmation

For added security, all orders valued over $150 are shipped with additional insurance and require a signature upon delivery. This helps ensure safe receipt of your package. If you are unavailable to sign, you may need to coordinate pickup with the carrier.

 

Shipping Liability & Responsibility

Once your order leaves our facility, we are not responsible for:

• Lost, stolen, or misdelivered packages
• Delivery delays caused by the carrier
• Packages returned due to incorrect or incomplete addresses provided at checkout

However, if you experience any of these issues, please contact us first at support@mercervintage.com so we can assist you in resolving the matter.

Since we handle all shipping claims, customers must cooperate with us throughout the claim process. We will work directly with the carrier to file a claim, and any refund or replacement is contingent on the carrier’s resolution. Failure to provide requested information (such as proof of loss or damage) may result in the inability to recover a refund.

 

Address Accuracy & Undeliverable Packages

Customers are responsible for ensuring their shipping address is correct at checkout. If an order is returned to us due to an incorrect or incomplete address, the customer is responsible for any additional shipping fees to resend the package.

 

International Shipping & Customs

International customers are responsible for any applicable customs fees, duties, or import taxes imposed by their country. Delays due to customs processing are beyond our control. If an international package is refused or undeliverable, the customer is responsible for any return shipping costs.

 

Order Issues & Support

If you have concerns about your shipment, please contact us at support@mercervintage.com. While we cannot assume liability for carrier-related issues, we will assist you in navigating claims with the shipping provider and work toward a resolution.